Refund policy
Last updated: 12 November 2026
100-Night Trial
You can try your Cosyhush duvet at home for 100 nights, counted from the day it is delivered. Opening the packaging and sleeping under the duvet does not affect your right to return it. If it isn't right for you, contact us within 100 nights of delivery and we will refund the price you paid for the duvet.
Please send the duvet back clean (washed according to its care label), dry and complete. Normal use during the trial is accepted. The free pillowcases are yours to keep. Return postage for a change of mind is paid by you, unless we tell you otherwise. In many cases we can help with advice, a size exchange or a refund without you having to send the duvet back, so please contact us first.
Returns
Except for the 100-Night Trial described above, items returned under your legal right to cancel must be in the condition in which they were received. We may reduce your refund if an item has been used, damaged or handled more than necessary to check it.
Contact us to find out about return options and how to make a return.
How to start a return
Return or cancellation requests are accepted in line with the conditions above and your rights under applicable law.
Contact us before returning any item. We will send you the return address and instructions.
Unless we tell you otherwise or applicable law provides otherwise, you are responsible for return postage costs for change-of-mind returns.
Damages and issues
Please inspect your order on receipt and contact us immediately if an item is faulty or damaged, or if you received the wrong item. We will replace it or refund it in full, at no cost to you.
Exchanges
Contact us to find out about exchange options (for example a different size) before returning your item.
Returns and cancellations in the United Kingdom
If you are a consumer living in the United Kingdom and you buy goods online, you may have the right to cancel your order within 14 days of the day you receive your goods, unless an exemption applies.
After telling us that you wish to cancel, you must send the goods back to us within 14 days.
We will refund eligible cancelled orders within 14 days of receiving the returned goods or proof that you have sent them back.
For eligible cancellations, we will refund the price of the product and standard delivery costs, if you paid for delivery. Delivery to the United Kingdom is free.
To request a return, follow the instructions above on how to start a return. To request a cancellation, contact us.
Refunds
We will let you know once we have received and inspected your return, and whether the refund has been approved. If approved, you will be refunded to your original payment method, unless stated otherwise. Your bank or payment provider may need additional time to process and credit the refund.
If you have not seen your refund within a reasonable time after it was approved, please contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are faulty, not as described, not delivered within the required or agreed time, or otherwise not compliant with applicable law.
Contact
To request a cancellation, start a return, ask about a return or an exchange, or report damaged items, please contact us at contact.cosyhush@gmail.com or use the details in our contact information policy.